4-hour SLA · Critical contracts
Milan · Monza · Bergamo · Lodi · Pavia · Como · Lecco · Varese · Cremona. Direct A4/A1 access from Melzo, position central to Milan industrial east.
Coverage · Lombardy + North Italy
On-site technicians across the twelve Lombardy provinces. Remote nationwide.
Operational headquarters in Melzo, Milan east — in central position relative to Milan, Monza, Bergamo, Brescia, Como, Lecco, Lodi, Pavia. On Critical contracts we guarantee on-site within 4 working hours on the closest provinces. Within 6-8 hours on the others. On the rest of North Italy: continuous remote, planned on-site.
Three coverage tiers from the Melzo seat.
6-8 hour SLA · Business / planned Critical
Brescia · Mantua · Sondrio · Novara · Verbania · Piacenza · Verona · Vercelli. Same Lombardy province coverage with longer drive time, planned interventions for non-emergencies.
Planned remote + on-site · rest of Italy
Continuous remote diagnostics, planned on-site interventions, courier-managed spare-parts logistics and RMA. Used regularly for clients with national distributed estates.
Datacenter & colocation
Aruba Global Cloud Data Center Ponte San Pietro (BG), main Milan-area colocations. Remote hands, racked apparatus replacement, planned maintenance — respecting datacenter access policy and accreditation procedures.
Twelve Lombardy provinces covered with internal technicians.
Milan · Monza and Brianza · Bergamo · Brescia · Como · Varese · Pavia · Lecco · Lodi · Mantua · Cremona · Sondrio. Operational seat at Melzo (MI), Milan east. For neighboring North Italy regions (Piemonte, Veneto, Emilia-Romagna, Liguria) we intervene on request with typical 1-2 business day times. Rest of Italy primarily remote with planned on-site escalation.
FAQ
Which Lombardy provinces do you cover on-site?
All twelve: Milan, Monza and Brianza, Bergamo, Brescia, Como, Varese, Pavia, Lecco, Lodi, Mantua, Cremona, Sondrio. Operational headquarters in Melzo (MI), Milan east, near main highways to Bergamo, Brescia and A1.
Do you work outside Lombardy?
Yes. For neighboring regions (Piemonte, Veneto, Emilia-Romagna, Liguria) we intervene on-site on request with typical 1-2 working days. Rest of national territory primarily remote with planned on-site escalation.
Do you operate in Aruba and other Lombardy colocation datacenters?
Yes. We regularly work at Aruba Global Cloud Data Center in Ponte San Pietro (BG) and in other Milan-area and Bergamo-area colocations. We provide remote-hands services, failed-apparatus replacement, scheduled maintenance under contract.
How fast on-site to Milan and province?
From Melzo we reach Milan center in 30-45 minutes during business hours. Monza, Lodi, Pavia, Bergamo, Lecco, Como in 45-90 minutes. Critical contract: 4-hour SLA from intake. Non-contracted calls: subject to technician availability.
Tell us where the servers are. We respond with a realistic plan.
Province, municipality, any colocation, workload criticality: these elements are enough to respond with realistic times and methods. No quotes without first understanding the context.