Phone · triage in 1 working hour
+39 02 95 17 550. Business hours 09:00-18:00 Monday-Friday. Extended availability for emergencies on contracted servers — for non-urgent calls we'll guide you to the appropriate channel.
Contact us
Tell us about your server case. We respond within one working day.
Send us brand, model (Service Tag / Serial), symptoms, urgency. Phone or WhatsApp — whichever channel you prefer. For emergencies with server down in production: call us, we triage immediately.
Channels and times.
WhatsApp business
+39 378 301 3120. Fastest channel for technical photos, log screenshots, quick technical questions. Don't put confidential data in chat — for sensitive details we move to a video call.
Server down · emergency
For production server down call us directly. Triage immediate during business hours. On contracts with extended availability, also outside hours.
Headquartered in Melzo, Milan east.
Operational headquarters: Viale Svezia 3, 20066 Melzo (MI), Italy. tnsolutions.it S.r.l. (VAT IT11001110961), active since 2001. From Melzo we cover all Lombardy on-site, with 4-hour SLA on most provinces under Critical contract. For colocation interventions, we operate at Aruba Global Cloud Data Center Ponte San Pietro and the main Milan-area datacenters.
FAQ
How fast do you respond?
Phone triage within one working hour. Email quotes within one working day. Urgent cases of production server down: immediate during business hours; on contracts with extended availability, also outside hours.
Do you give pricing over the phone?
Realistic order-of-magnitude estimates yes, after understanding the problem. Final quote always written, with clear breakdown: spare parts (specifying source: vendor original, certified refurbished, third-party), labor, on-site, validation.
Do you take cases nationwide?
Yes. For Lombardy on-site SLAs apply. For neighboring regions on-site interventions on planning, 1-2 working days. For the rest of Italy primarily remote with planned on-site escalation when needed.
Is the initial quote binding?
The written quote is valid for a window we declare (typically 30 days). No work starts without your explicit written go-ahead. Estimate revisions only if new information emerges during diagnosis — and always communicated before continuing.
We're here. Tell us how we can help.
All channels above. The fastest is phone for urgent issues, email for structured technical requests. We respond within one working day on every channel.