Hardware layer
Covered at component level, not just full-system. Independent from OEM channels — we work beyond vendor support. Vendors covered: Dell, HPE, Lenovo, IBM, Supermicro, Fujitsu, Cisco UCS.
Maintenance contracts · hardware & software
A contract that covers the iron and the software that runs on it.
The tnsolutions group server maintenance contract isn't limited to hardware. One layer covers refresh, spares, firmware, thermal optimization; the other covers operating system stability, patching, monitoring, log analysis. Headquartered in Melzo (Milan east). On-site SLAs across Lombardy.
Two layers of maintenance, one accountability.
Software layer
Operating system stability — Windows Server, Linux enterprise (RHEL, Rocky, Ubuntu LTS, Debian). Planned patching with validation window. Hypervisor support (VMware, Hyper-V, Proxmox, KVM). Software RAID and storage management.
Essential / Business / Critical tiers
Three tiers calibrated on real workload criticality, not on a fixed price list. We start with a diagnostic health check, build the technical annex, then talk about the fee.
On-site Lombardy SLA
Critical contract: on-site SLA within 4 working hours across most Lombardy provinces. Business: within 2 working days. Essential: within 5 working days. Triage by phone within 1 working hour on every tier.
Signed with tnsolutions.it S.r.l., the group's legal entity.
The contract is signed with tnsolutions.it S.r.l. (VAT IT11001110961), seat in Viale Svezia 3, 20066 Melzo (MI), operating since 2001. RiparazioneServer.com is the hardware-service vertical brand of the group. We always provide draft contract, technical annex with scope and SLA, spare-parts price list before signature — no opaque commitments.
FAQ
Do contracts cover only hardware or also software?
Both. The contract is structured on two layers: hardware (component-level repair, refresh, firmware, thermal) and software (OS stability, patching, log analysis, hypervisor configuration). The two layers are separable; the combination delivers maximum value.
What SLA do you guarantee with a Critical contract in Lombardy?
On-site SLA within 4 working hours across all Lombardy provinces from our Melzo seat. Triage call within 1 working hour. Pre-allocated cold-spare pool for PSU, fans, disks, BMC batteries.
Are spare parts included or always extra?
Depends on tier. Critical: pre-allocated cold-spare pool included up to the agreed cap. Essential and Business: consumed at cost on an agreed price list, with priority access to the tnsolutions warehouse including hard-to-find EOL parts.
Do you cover virtualized and cloud environments?
The hardware contract covers physical on-premises or colocation servers. The software layer covers virtualized environments running on those servers: VMware vSphere, Hyper-V, Proxmox, KVM. For pure cloud (AWS, Azure, GCP), the group reference is AssistenzaServer.eu (managed sysadmin).
Which server vendors does the hardware contract cover?
All standard enterprise x86 vendors: Dell PowerEdge, HPE ProLiant, Lenovo ThinkSystem, IBM System x, Supermicro, Fujitsu Primergy, Cisco UCS. We also work on servers that the vendor itself has declared end-of-life and no longer supports — our core strength is precisely intervening at the component level, independent of the OEM channel, even beyond the manufacturer's official support window.
Can I move to a higher contract tier mid-year?
Yes — upgrading between tiers (Essential → Business → Critical) is possible at any time, with the fee recalculated pro-rata over the remaining months. Downgrade instead applies at annual renewal, to stay consistent with already-planned spare-parts pool and SLA commitments. We typically recommend starting with a diagnostic health check and sizing the contract on real server-fleet criticality, not intuition.
Who signs the contract? Which is the legal entity?
The contract is signed with tnsolutions.it S.r.l. (VAT IT11001110961), registered office at Viale Svezia 3, 20066 Melzo (MI), operating since 2001. RiparazioneServer.com is the group's vertical brand dedicated to hardware maintenance. We provide draft contract, technical annex with scope and SLA, and spare-parts price list before signature — no opaque commitments.
Let's size the contract on your actual criticality.
We start with a diagnostic health check, build the technical annex with you, then talk about the fee. No commitments before signature — just a diagnosis and a written proposal.