By manufacturer
Dell PowerEdge HPE ProLiant Lenovo ThinkSystem Fujitsu Primergy Supermicro IBM System x / Power Acer AltosOfficial hardware: when available, it is the first choice.
New spare parts sourced directly through the manufacturer's channels. Typical vendor warranty of 12 months. The natural choice when the system is still in catalogue, or when the vendor keeps spares in stock even past the formal EOL declaration.
It depends on the model and its age.
- Systems in active catalogue: virtually every spare part is available through the vendor's official channel on standard lead times.
- Recently EOL systems (within 3-5 years of EOL): the vendor typically keeps spares on the price list, with somewhat longer lead times and a higher cost.
- Older EOL systems (more than 5-7 years past EOL): the official channel has typically dropped availability. At that point you move to certified refurbished parts or to donor units / compatible equivalents.
Warranty, certainty, cost.
Benefits: full vendor warranty, guaranteed compatibility, formal support.
Limits: typically a higher cost than refurbished, availability not guaranteed on EOL models, and sometimes long delivery times.
When the official part is available and the cost delta is acceptable, it is our default recommendation — above all on systems under active support or in mission critical environments.
The questions we get most often.
Do you have official vendor price lists?
We operate as an independent centre: we source official spare parts through authorised channels on the professional secondary market or, where it makes sense, in coordination with the customer's own vendor distributor. We are not a direct OEM channel.
What is the practical difference between "new genuine" and "certified refurbished"?
A new genuine part has never been installed, carries a recent serial number and normally comes with a 12-month vendor warranty. A certified refurbished part has been used before, decommissioned under controlled conditions, then tested and recertified by a qualified supplier, with a typical 12-month warranty on the part itself. On many enterprise components (PSU, drives, fans, controllers) the practical difference is marginal; on complex electromechanical components (motherboard) new genuine remains preferable where available.