Production server down, degraded RAID, recurring kernel panic, no POST after an outage: in these situations do not use the diagnostic form. Call 02 95 17 550 or message us on WhatsApp at +39 378 301 3120 with photos and logs. Immediate triage and actionable guidance within minutes.
Under pressure people make the mistakes that turn a recoverable fault into an irreversible disaster. Before you touch the failed server:
A rebuild onto a near-failed disk often ends in a second drive dropping out. If the array is degraded, document its state first (photo of the LCD, screenshot of the controller), then call. The rebuild is almost never the right first move.
On a suspect volume, chkdsk or fsck write to the filesystem and can make recovery far harder. If the volume is not mounted, leave it unmounted. Document and call.
Changing the physical order of the disks without documenting it first destroys information that is critical to logical reconstruction. Photograph the disks in their slots, label them physically, then call.
When you call us with an emergency, we start with triage: brand, model, last symptom, logs if available. Within minutes we can tell whether this is a critical but recoverable situation, or whether we need to stop and think before doing damage.
Depending on the situation, we activate:
It depends on the situation. For remote hands in datacenters we already cover (Aruba PSP, the main Lombardy sites) yes, typically within a few hours. For on-site service at your premises it depends on the distance and on the day’s workload. For data recovery we start immediately with a physical clone of the media so no critical window is lost. When you call, the technical triage is free and immediate — we give you a realistic time estimate in the first few minutes.
For critical situations on production servers and for remote hands in datacenters we have extended on-call coverage. Planned work is done during office hours. If your server is down, call straight away: the window for avoiding cumulative degradation is often narrow.
Phone triage is free and comes with no obligation. Cost, timing and feasibility of the actual work are communicated once we understand the problem. There is no commitment to proceed if our assessment does not convince you — even in an emergency, we would rather you compare options than be pushed into a suboptimal move.
Yes. The trickiest emergencies are often on EOL servers or discontinued brands — exactly our territory. See our beyond vendor support manifesto.
The quote request form is for non-critical situations. When production is down, the phone is always faster.